BECKY KNAPP

ARTWORKS AND ILLUSTRATION


Shipping & Returns


Shipping Information

Packaging per item £1.00

Postage UK £4.00

Postage International £12.00 

 

We endeavour to ship items within 7 working days of purchase

Orders not dispatched on weekends or bank holidays

Standard UK orders will be sent via Royal Mail first class

Delivery times may vary internationally, for more information get in touch, info@beckyknapp.co.uk

We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the courier

If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the courier prior to any offered refund. In this case it is the couriers policy that we wait 20 working days (UK) and 25 working days (internationally) before this can be done. 

 

 

Returns

If you are unhappy with any of the products you recieve from us, please contact info@beckyknapp.co.uk

Merchandise must be returned within 30days

We reserve the right to refuse a refund/ exchange if the items have any signs of alteration, misuse or damage

The cost of returning the item to us is your responsibility

Original shipping and handling charges are not refundable

Exchanges

Once we have received your package it can take up to 14 days to process an exchange

Additional postage & packaging will be charged for exchanges to be sent back out. You will be notified via email on the appropriate payment method.

 

Please contact info@beckyknapp.co.uk